Category Archives: uncategorized

Can I register/renew my domain name for more than one year?

Each domain extension has a fixed registration period.

For the most common .com/net/org/info/biz domains, this period is between 1 and 10 years.

If such a domain is active, it can also be renewed for multiple years, but the total number of years after the renewal should not exceed 10.

The only exception is if you are renewing an already expired domain – in this case, the domain can be renewed only for 1 year, but once it is active, you can add several years with a single order.  

Most country-code extensions can be registered for less years – .ES between 1 and 5, .COM.AU for 2, and so on.

You can see the maximum period you can get a domain for if you try to order it or if you try to renew it from My Domains -> Registered Domains.

I have money in my PayPal account, but PayPal ask me to add a credit card

If you pay by PayPal, a recurring payment is created automatically.

The subscription can be cancelled at any time not only through this Control Panel, but also directly in your PayPal account with a couple of clicks.

In some countries, however, such subscriptions are not allowed for PayPal accounts (e.g. Germany), so you have to use a credit/debit card as the funding source instead of the PayPal balance.

If this happens, you can send the amount manually to our PayPal account cs2@duoservers.com.

Please mention what the money is for in the payment comments box that will appear during the process.

How can I transfer a domain name away from you?

A domain can be transferred only if 60 days have passed from its initial registration or from a transfer to our company.

The domain should also be unlocked and you need its EPP transfer authorization code, which may also be called an EPP key, authorization key or domain password.

When you log into your hosting control panel on our end, go to My Domains -> Registered Domains, where you will find your domain, and click on the padlock icon to unlock it and on the EPP icon to request its transfer code.

After that, you can order the transfer through the other company.

They will send a verification email to the Administrative contact email address associated with your domain with a link that you will have to click to approve the transfer.

In this light, you can double-check the address in your control panel here -> My Domains -> Registered Domains -> select your domain -> Edit  WHOISDetails.

How can I upgrade my hosting plan?

If you are running low on certain resources in your account, you can explore the options for upgrading.

You have two basic options – to upgrade just certain features of your plan (such as disk space, the number of hosted domains, email accounts, etc.) or upgrade to a more advanced package (if one is available).

You can find both options in the My Plan area on the left side of your Control Panel.

* If you do not see the Add or Upgrade Services menu at all, please go to Help -> My Tickets to open a ticket (or use the button below) and request assistance from our support staff.

The Change/Upgrade Plan option allows you to upgrade to a more resource-rich package. All available packages are displayed together with a list of the features they are offering and their price.

Once you choose the package that you want to upgrade to, you have to select it, then choose the payment method you would like to use and then click on the Continue button to proceed to the payment page where you will have to fill out your payment information. If none of the payment options listed is suitable for you, please refer to this article: Alternative payment options

The Add or Upgrade Services link will take you to a page where you can upgrade certain features of your current package. Here is a list of all available upgrades:

  • Hosted Domains – this upgrade allows you to host more domain names in your account
  • Subdomains – this upgrade allows you to create more subdomains; (For more information, refer to: What is a subdomain and how do I create one?)
  • IP Addresses – this upgrade allows you to purchase a dedicated IP address. (For more information, refer to: What is a dedicated IP and do I need one?)
  • SSH – this upgrade allows you to have SSH access to the server; (For more information, refer to: What is SSH?)
  • MySQL Databases – this upgrade provides you with additional MySQL databases. (For more information, refer to: What is a MySQL database?)
  • MySQL Quota – this upgrade provides you with additional disk space for your MySQL databases
  • PostgreSQL Databases – this upgrade provides you with additional PostgreSQL databases. (For more information, refer to: What is a PostgreSQL database?)
  • PostgreSQL Quota – this upgrade provides you with additional disk space for your PostgreSQL databases
  • Disk Space – this upgrade provides you with additional storage on the server for your files and emails
  • Traffic – this upgrade allows you to increase the monthly traffic limit
  • Email Addresses – this upgrade allows you to create more e-mail accounts
  • FTP Accounts – this upgrade allows you to create more FTP accounts. (For more information, refer to: What is an FTP account and (why) do I need different FTP accounts?)
  • Backup – By default, we keep a backup of your account only if the data is below 5 GB. This upgrade allows you to increase the backup limit
  • Cronjobs – this upgrade allows you to set up more cron jobs. (For more information, refer to: What is crontab?)
  • CPU Usage – this upgrade allows you to increase the CPU usage limit of your account. (For more information, refer to: What is meant under CPU usage and how do I monitor it?)

Next to each feature, there is a drop-down menu that allows you to choose the quantity that you wish to purchase. Next to it you’ll also see the monthly price, the remaining period and the total price that you’ll have to pay for the particular upgrade. You can make multiple upgrades at the same time.

Once you select all the services that you wish to add, you have to choose the payment method you would like to use and click on the Continue button to proceed to the payment page where you will have to fill out your payment information. If none of the payment options listed is suitable for you, please refer to this article: Alternative payment options.

Why is there a red “X” (DNS error) for my domain’s name servers?

Generally, there are two cases in which your domain name may appear with the red X mark in the Hosted Domains section of your Control Panel: either the domain name does not have the required name servers set or the DNS update has not been completed yet.

Domain name registrations and DNS modifications could take up to 24 hours to update after they have been initiated.

You can find the name servers that you should use for all your domain names above the hosted domains table.

If you’ve registered your domain with us and you haven’t made any changes to the name servers yourself, it should already be using our name servers.

However, if the domain was registered or added to Hosted Domains more than 24 hours ago but you still see a red  mark indicating that the name servers are not correct, you can try to refresh the name servers’ status manually. 

You can do that by clicking on the NS status icon in the first column of the table of hosted domains. 

If this does not work, you will need to check if you have the correct name servers set for your domain.  

To do that, in the Registered Domains section right click on the given domain name and then select the NS status option. 

This will bring up a window with two fields (one for each name server). These fields show you the two name servers that the domain name is currently using. 

To change the name servers, just type in the ones that are featured in the Hosted Domains section and click on the Change NSes button.

Make sure that domain names registered with another company and added to your Hosted Domains here are using our name servers – usually you can do this from the domain management panel provided by your registrar (the company you registered the domain(s) with).

If you are sure that your domain is using the correct name servers and more than 24 hours have passed since you registered/hosted the domain or updated the name servers, then it is most likely our system that hasn’t “noticed” the change yet.

If that’s the case, we can force the system to check the name servers of your domain.

To request this, please open a ticket from the Help center or the button below.

What is crontab?

The Cron Daemon runs on Unix-based Operating Systems and, in essence, is closely similar to the Windows Task Scheduler.

It allows you to post your own ”magic rules” for useful and time sparing automation of any of the scripts you will be working with.

Cron is what enables users to schedule jobs, which run automatically at a certain date or time and thus perform system administration or script-related tasks.

The crontab is the virtual ”scoreboard” for setting up cron jobs and represents a configuration file to which users write shell commands that run periodically, at a given schedule.

The Cron Daemon is a long running process that executes commands and performs scheduled tasks at a specific date or time.

The stored commands are what we call cron jobs and the utility, which is used to keep a record of them is Crontab.

For your convenience, we have created a visual interface for creating cron jobs.

It is located under the Advanced > Cron Jobs section of your Control Panel.

Learn how to set up a simple cron job in this tutorial: How to set up a cron job?

How to setup a cron job

In this tutorial, we will show you a few useful examples on how to create a cron job for your script-based websites.

Scripts usually include a working environment, which is sophisticated enough to work as a multi-structural base for performing a wide variety of tasks.

Those tasks altogether are easily implemented and combined into forums, informational portals, blogs, billing management systems, etc.

Although most often the implementation of a given script is done in real time and the users operate with a web-driven GUI to navigate through what the given script might offer, there are still some ”assignable” tasks that only site administrators can schedule.

Those tasks are what we call cron jobs – they carry important site/script maintenance information and pass system commands to the Cron Daemon via Crontab. Cron jobs are scheduled to execute shell commands or scripts at a given time or date.

Below you will find a few examples, which represent a shell command execution cron job and a script (cgi / php) execution cron job.

Cron jobs have the following formatting that we will divide into groups:

Cron job time schedule – [ Minute – Hour – Day – Month – Weekday ]

Cron job shell command – [ARGUMENTS]

Cron job script command – [PATH OF PHP/PERL] [ARGUMENTS] [PATH OF PHP SCRIPT]

Here is an example of cron job time scheduling and the allowed cron job operators:

.—————- minute (0 – 59) 
| .————- hour (0 – 23)
| | .———- day of month (1 – 31)
| | | .——- month (1 – 12) OR jan,feb,mar,apr … 
| | | | .—- day of week (0 – 6) (Sunday=0 or 7) OR sun,mon,tue,wed,thu,fri,sat 
| | | | |
* * * * * command to be executed

* * * * * => Execute every minute
0 * * * * => Execute every Hour
0 0 * * * => Execute every midnight
0 0 0 * * => Execute every Month
0 0 0 0 * => Execute every Weekdays

You can create cron jobs from your Control Panel.

To do that – navigate to Advanced > Cron Jobs and click on the ‘Create a New CronJob‘ button.

There you can also see the cron jobs that have already been created.

To set up a cron job – you must specify the email address where the results will be sent to, the date and the time when the job should be executed and the command, which should be executed.

Here is an example of running shell command driven cron jobs and script execution cron jobs:

0 * * * * rm -f * /home/www/my-best-domain.com/temp/

This command will initiate the rm (remove/delete) utility for file/folder deletion and will forcibly delete all the files under /home/www/my-best-domain.com/temp/

Let us say that you want to mail newsletters, site updates, etc. to your clients on a daily basis.

Most script systems have already prebuilt scripts for this purpose and many more automated services.

The cron job would look like this:

0 0 0 0 * /usr/bin/php /home/www/my-best-domain.com/mailcron.php

You can learn more on the allowed file types when using Crontab in the following tutorial: Files that could be executed with crontab – allowed file extensions.

Files that could be executed with crontab – allowed file extensions

There are no specific file types that can or cannot be executed from your account.

During our tests, the three most commonly used scripts showed excellent cron job compatibility.

These are PHP, Perl/CGI and bash scripts – with the corresponding extensions – *.php*.pl and *.sh.

Files included in a cron job entry should be Unix executables; in other words – should have execute permissions set.

You can do that using our File Manager (Files > File Manager section of your Control Panel).

Simply click on the desired file and set the permissions to 700 or 755 (the more commonly used format).

When specifying a new Perl cron job from our Crontab menu, we strongly recommend that you include the command perl at the start of the Command to execute field in order to achieve optimal level of support.

If you skip that step, the cron job may not be executed properly and the output may not be sent at all.

Also, when receiving the output of a cron task to your email address, you may get an error stating TERM environment variable not set in addition to the rest of the output.

The easiest way to resolve this error is by starting your bash script files with the following code:

#!/bin/bash
TERM=linux
export TERM

What is SSH, how do I activate and use SSH?

SSH, also known as Secure Shell, is a network protocol that creates a secured channel, which allows data to be transferred and exchanged between two hosts.

Basically, the Internet in its early days was designed to provide ease of use, not security.

SSH substitutes older protocols, such as telnet and rlogin, where passwords were passed in plain text and could be easily intercepted.

You can use SSH in order to connect to a remote machine and execute commands.

For example, you can import a database, find files and edit them.

A server-client environment is used when connecting via SSH. The connection is standardized at TCP port 2222. 

What you need in order to connect is an SSH client software application. PuTTY is one of the most popular.

A server daemon is constantly checking for incoming requests.

So how can you obtain SSH access to your hosting account?

First, check whether SSH is enabled for your web hosting plan – navigate to the Advanced section of your Control Panel and check for the SSH/Shell Access option. If you don’t see this option, it is not included in your web hosting plan.

If it is enabled for your web hosting plan, you will see the SSH/Shell Access option and the status will be either ”Active” or ”Not Active”.

Click on the ”Activate” button.

A message such as the one below indicates that SSH is not included in your web hosting plan:

Your hosting plan type does not allow an additional SSH service to be added! Please refer to the ”Account Usage” table on the left.

You might need to upgrade your plan features by using the ”Add or Upgrade Services” section.

In this case, you can order SSH as an upgrade from the “Add or Upgrade Services” link on the left.

Once you have SSH activated, all you need is an SSH client (e.g. PuTTy), a username and a password.

The username is the same as the one that you use to log into your Control Panel.

The password could be easily set from the Advanced > SSH/Shell Access section.

If you choose to use PuTTy, set the SSH host/server to ssh.supremecenterXX.com (replace XX with the number of the server where your account is located – you can see it in the address bar/URL bar when you are logged into your Control Panel).

What is a PostgreSQL database?

PostgreSQL is another Relational Database Management System (RDBMS) that is supported on our servers. The database stores information and the data is structured in tables – rows and columns.

A great deal of web applications that you can use on your website, such as shopping carts, forums, blogs or content management systems (CMS), require the use of a database.

Most open source applications use MySQL databases since they are easier to use and generally work faster. PostgreSQL, on the other hand, is more complex, which allows the developer more flexibility and provides more features.

For more information on comparing MySQL and PostgreSQL databases, please refer to this article: What is the difference between MySQL and PosgreSQL?

Important notice: Not all hosting plans include support for PostgreSQL databases. If you can’t see the PostgreSQL Databases section under the Databases menu on your hosting control panel, your plan does not support PostgreSQL.

You can create a PostgreSQL database using the Databases > PostgreSQL Databases menu of the Web Hosting Control Panel. Once you open that menu you’ll see the form for creating new PostgreSQL databases. You have to specify the name of the database.

It always starts with the username of your hosting account (username_) and then you can choose the unique part that will distinguish the particular database.

Then you have to specify and confirm the password for that database and click on the button below to create the database.

Below the form for creating new databases there is a table with all the existing PostgreSQL databases in your account.

For each database you have the option to change the password, delete the database or log in via the phpPgAdmin tool. For more information on how to log in, please refer to the respective article in this knowledge base.

Additional notes:

  • A database created on our servers will have only one user that is created by default (new users cannot be created) and the default user of the database has all the priviliges.
  • The database name and the database username in our system coincide.
  • It is advisable to create separate databases for every application that you use for easier management.